Due to the nature of masks being disposable we can only take back sealed unopened packages within 7 days of you receiving the item(s). After 7 days from the date you receive the item passes - no returns can be taken.
There are 2 scenarios where we would take back a return within 7 days.
- 1. The 50 pack is 100% sealed.
- 2. You used one mask out of the entire pack of 50 and you decide for any reason that you do not like ths item. Under our satisfaction guarantee we will take back a return and destroy the returned item. Please note you must return back all 50 masks. So if you use 25 masks and then just decide you do not like them then at that point it is too late to do a return
Examples of returns we will take back:
- 1. You bought 5 packages of masks and for whatever reason you decided you want to keep one and return the other 4 boxes. As long as you contact us within 7 days of receiving the masks we will take back the 4 sealed boxes. We will send you a label and cover shipping costs.
- 2. You buy 1 or more packages of mask. You right away open one package and you use only one mask and decide immediately that you do not like them. We will take it back for a refund as long as you contact us within 7 days of receiving the masks and you send back 49 masks that are unused. Please note when the unsealed item comes back we will destroy it.
Examples of returns we will NOT take back:
- 1. You buy a 50 pack of masks and use 25 of them but want to return the other 25. We will not take them back in this case.
- 2. You decided after 2 weeks that you want to send back a sealed box. We will not take it back because it is more than 7 days past the time when you received the item.